Question 1

Do bags get checked when walking in?

Accepted Answer

Everyone and their belongings are subject to search upon entry and at any time while on the music festival grounds.

Question 2

What is the bag policy?

Question 3

Are carry-ins allowed at the festival?

Accepted Answer

You are not allowed to carry-in outside food or beverages into the festival grounds at Summer Jam WI. You are encouraged to bring an EMPTY mug/water bottle to fill at one of our FREE water stations throughout the day at the festival. All bags are subject to search at any time. Please see the event bag policy for approved bag sizes. Any items confiscated by security will not be returned.

Question 4

Are pets allowed?

Accepted Answer

No pets are allowed in the Summer Jam festival grounds. Service Dogs, as defined by the ADA, are allowed.  Emotional support, companion, comfort, or companion animals are not permitted.

Question 5

How much is daily parking?

Accepted Answer

General Parking is $20 per day or $30 for 2 days to park your vehicle in general parking. Parking can be purchased at the event only. Offsite parking is available with shuttle service to the festival gates.

Question 6

Can I bring a chair?

Accepted Answer

You may bring a lawn chair without the bag for general admission seating. There will be designated areas for General Admission attendees with chairs. Summer Jam is not responsible for chairs or other items that are lost or stolen during the festival. If you leave your property unattended it may get moved by others. Leaving property behind does not reserve a location on the festival grounds. Chairs cannot be brought into the Party Pit, which is standing room only. Chairs are provided in the VIP & Reserve seating areas meaning no outside chairs will be allowed in these areas.

Question 7

Can a 2-day General Admission wristband be split?

Accepted Answer

2-day GA passes can only be redeemed by 1 person. You will turn your printed ticket in at the gates and receive a wristband for the entire Summer Jam festival. Lost or broken wristbands will not be replaced. Note: You can purchase a 1-day ticket for individuals who want to attend only one or two days of Jam.

Question 8

Can I get a refund on my tickets?

Accepted Answer

All purchases made through Summer Jam WI are final. There are no refunds or exchanges. No exceptions will be made to this policy.

Question 9

Can I purchase tickets at the festival?

Accepted Answer

Yes, all tickets will be available for purchase at the gates using cash or credit card. VIP and Reserved seating is limited to availability of seats. You may also upgrade a ticket to VIP or Reserved seating at any time, and will be charged a fee according to what upgrade package you are requesting. Add-on items like Overflow Vehicle passes and Camp Access passes are available are the gates as well.

Question 10

Can I take pictures?

Accepted Answer

Yes, you may take pictures with your phone's camera, but no selfie sticks or professional photography equipment are allowed. You will need to follow the Security Staff’s instructions on where to stand. You are not allowed into restricted areas to take pictures. No video recording is allowed.

Question 11

Am I allowed to bring in my breast pump during the festival?

Accepted Answer

Yes, you are allowed to bring a breast pump onto the grounds. Please keep in mind that security will most likely search your belongings more extensively than most others upon arrival. There will also be a dedicated area to pump near our medical tent for extra privacy.

Question 12

Can I upgrade my ticket?

Accepted Answer

Yes, if seats are available. You may also upgrade your 1-day ticket to a 2-day pass. Upgrade prices are based on the price of the ticket you wish to purchase minus the value of your current ticket. Upgrades can be done at the gate or by calling our office in advance at 715-839-7500.

Question 13

How do I get the lowest priced tickets?

Accepted Answer

We suggest purchasing tickets, passes, and add-ons early in the year, because prices increase as the festival gets closer. Gate pricing typically starts a week or two prior to the event. Prices may increase at any time. Pay attention to social media for contests, promotional events, and giveaways.

Question 14

Is smoking allowed?

Accepted Answer

Although smoking is allowed, please be considerate of the people around you. Security may ask you to refrain from smoking if it bothers those around you. You MUST follow the Security Staff’s instructions– which may include not smoking in your seat.

Question 15

My wristband was damaged, what do I do?

Accepted Answer

If your wristband is lost, damaged, or pulled too tight you will need to visit customer service at the Main Gate or VIP Gate. If your wristband has become too tight, allow staff at the gate to cut it off, DO NOT remove it yourself.

Question 16

What age do you have to be to go to Summer Jam?

Accepted Answer

The festival is for all ages. Ages 4 and under are free in General Admission with paid adult tickets. Every guest in VIP and Reserved seats must purchase a seat/ticket, regardless of age.

Question 17

What can I bring into the festival with me?

Accepted Answer

Summer Jam has a CLEAR BAG policy. Please review the size limits for non-clear bags listed under bag policy. Summer Jam is an outdoor music festival. The event is rain or shine, so you may want to bring a jacket or sunscreen. NO UMBRELLAS of any size are allowed. NO food or beverage CARRY-INS are allowed. You can bring in an empty plastic container to be filled with water inside the gates. You may also bring a compact/"point-and-shoot" camera (no detachable lenses); however, NO VIDEO recording is allowed. NO PETS are allowed. All carry-ins will be subject to search by Jam Security at any time.

Question 18

What is the easiest way to get to the festival?

Accepted Answer

We provide several local shuttle routes from different Eau Claire, Menomonie, and Chippewa Falls Hotels as well as 2 Eau Claire general pickup locations. You can purchase a 1-day pass for $20 or a 2-day pass for $30. Please refer to the Shuttle Schedule tab on our website for further information. A list of all pickup locations will be available there as well. Our shuttle service is very convenient and will allow you to park away from festival traffic, and be dropped off at the festival gate without any hassle.

We strongly recommend our Shuttle Service to and from Summer Jam as it is the safest, quickest, and most convenient way to arrive at our festival site. If you are driving yourself, single day and 2-day parking is also available. Due to high festival traffic, please prepare to arrive early as wait times can be more than expected. Please refer to the Directions & Parking tab on our website for the best way to arrive at Summer Jam.

Question 19

What time do the gates open?

Accepted Answer

The gates will open at 1:00 pm each day.

Question 20

When will the line-up be updated?

Accepted Answer

The lineup is updated as soon as we sign an artist to perform and are approved to release the information. We are typically able to announce many of the artists each fall. Times and artists are subject to change.

Question 21

Where can I purchase Summer Jam tickets?

Accepted Answer

You can order tickets online 24/7, or stop by the Eau Claire Event District / Summer Jam office during business hours at 5775 20th Ave, Eau Claire, WI 54703. You can also order tickets over the phone by calling 715-839-7500.

FAQ's

Frequently asked questions